Articles

American Pacific Mortgage, a residential and commercial mortgage company with 62 branches in six states, was faced with the challenge of increasing employee efficiency with loan processing and branch management software. The company projects extensive gro

The debate over the centralization versus decentralization of operations within a large enterprise is a never-ending one. It is an age-old battle of standardization versus autonomy, corporate efficiency versus local effectiveness and pressure on costs and

Training is an essential element for every company, whether it is an established Fortune 500 corporation or a recent dot-com startup. If an employee is not properly trained on the latest technology, product offering and company mantra, a company cannot ef

In the competitive restaurant industry, loyal customers are won over through a quality product and service, and the people most responsible for winning customers are the employees working behind the counter and in the kitchen. These are the folks who gree

Like everything but trouble, supplies don’t just appear. Any large military contingent comes with a corps of acquisition technology and logistics specialists, specially trained to keep everything marching forward. The U.S. military, under the control of t

Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes

SSM Health Care (SSMHC) is one of the largest Catholic health systems in the country, with 19 acute care hospitals in Illinois, Missouri, Oklahoma and Wisconsin, in addition to rehabilitation and pediatric services, long-term and residential care faciliti

Three years ago, Whirlpool Corp. launched a global innovation initiative to differentiate itself from its competitors by delivering unique products and solutions to make customers’ lives easier. This initiative was far from simple sloganeering. The initia

By now, it is a cliché to say that the rise of the Internet, e-mail and World Wide Web a decade ago revolutionized virtually every field of human endeavor. During the first half of that decade, early adopters experienced problems that today

Flash-forward to April 2003. An employee sends an e-mail and unwittingly commits a confidentiality breach that could be punishable by law under HIPAA. If employees cannot recognize protected health information, or if they lack the know-how to safeguard it

As the world’s largest home improvement retailer, The Home Depot is certainly no stranger to the concept of construction. The 1,504 Home Depot stores throughout the United States, Canada, Mexico and Puerto Rico (including the Expo Design Center brand) dai

Emerging Health Insurance Portability and Accountability Act (HIPAA) compliance regulations require companies to train employees and certify that they comprehend the appropriate laws and are skillful in their own actions under such policy guidelines. A st

Purchasing a learning management system (LMS) or a hosted LMS contract is like entering into a long-term relationship. However, the initial negotiations often tend to be oriented toward annual contracts. It actually takes about three years to inculcate th

Kendle International Inc., a provider of clinical research and development services for the pharmaceutical and biotechnology industries, employs nearly 1,600 associates worldwide. Headquartered in Cincinnati, Ohio, Kendle has conducted trials and provided