Learning Delivery
Learning delivery is the method in which organizations provide training and development programs for employees. Management can create e-learning courses and continuous learning experiences for their employees.
Plan, Do…Learn
In the customer-driven, people-centered environments where most service- and knowledge-based employees live, there is a need for a new approach.
Empowering the Knowledge Worker With Internet Learning
In our last article, we discussed how an organization benefits from sound communication, skills development and skills assessment. But how do individuals benefit? In the larger context, productivity, performance and profitability should play in concer
Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
Competency Assessment Programs
Information technology (IT) project failures in companies account for an astounding $75 billion in losses each year, according to Gartner Inc. Current industry research has found that a deficient project management workforce is one of the leading culprits
Halliburton: Drilling Into Education
Halliburton, founded in 1919, is one of the largest providers of products and services to the oil and gas industries. Employing approximately 85,000 people in more than 100 countries, Halliburton is divided into two operating groups: the Energy Services G
Federal Aviation Administration: Effective Distance Learning
The Federal Aviation Administration contributes to national security and the promotion of U.S. aerospace by providing a safe and efficient global aerospace system. The FAA Academy is charged with training 48,000 FAA employees.
Adopting E-Learning: Lessons From the Government
The use of e-learning within government agencies is one area where the government leads much of Corporate America in widespread adoption, the development of innovative applications and its incorporation as an essential component in agency-wide learning in
Using E-Learning to Meet HIPAA Requirements
As of Monday, April 14, 2003, entities covered by the Health Insurance Portability and Accountability Act (HIPAA) of 1996 must be compliant with the Privacy Rule associated with the act.
Organizing Enterprise-Wide E-Learning and Human Capital Management
In this global and hyper-competitive knowledge economy, the real value of a chief learning officer is not his or her expertise in learning or leadership development or even technology—it is rather the ability to link such things to an overall enterprise-w
The Home Depot: Building Continuing Education
As the world’s largest home improvement retailer, The Home Depot is certainly no stranger to the concept of construction. The 1,504 Home Depot stores throughout the United States, Canada, Mexico and Puerto Rico (including the Expo Design Center brand) dai
Whirlpool: Innovation and Organizational Learning
Three years ago, Whirlpool Corp. launched a global innovation initiative to differentiate itself from its competitors by delivering unique products and solutions to make customers’ lives easier. This initiative was far from simple sloganeering. The initia
SSM Health Care: Learning and Retention
SSM Health Care (SSMHC) is one of the largest Catholic health systems in the country, with 19 acute care hospitals in Illinois, Missouri, Oklahoma and Wisconsin, in addition to rehabilitation and pediatric services, long-term and residential care faciliti
Learning in the Large Enterprise: Centralized vs. Decentralized
The debate over the centralization versus decentralization of operations within a large enterprise is a never-ending one. It is an age-old battle of standardization versus autonomy, corporate efficiency versus local effectiveness and pressure on costs and