Measurement
The overall performance of a business can be measured in a number of ways. Its success can be evaluated based on the organization’s training and learning programs, and its ability to adapt to change.
Learning’s Place During CEO Transitions
Because CEO transitions now occur more frequently, it is especially important for companies to execute those transitions effectively.
Improving Customer Service Through Learning
When clients need support or assistance, an organization's ability to address and resolve those matters consistently, in a quality manner, is a key component.
Producing a Global Learning Environment: Ingersoll Rand University’s Rita Smith
Beginning her career as a high school teacher, Rita Smith learned about corporate education where many people do their best learning: in a library.
Capitalize on Your Human Capital
If executed correctly, a quality learning program will provide your employees with the requisite skills they need to do their jobs well.
CLO Negotiations: Part 2
Most are familiar with the cliché “There’s more than one way to skin a cat,” a phrase that easily can be applied to teaching and practicing negotiation skills.
Watch Out, Leaders — Iceberg Ahead
The iceberg analogy (you can see only 10 percent above the surface, and the danger lies in the 90 percent hidden below the water) plays into a common CLO challenge for leadership development: How do you develop competencies in that hidden 90 percent?
Comcast: Turning Customer Service Agents into Performance Coaches
Customer service can be a key competitive advantage in the global marketplace. It can differentiate among best-of-breed organizations, and those industry practitioners point to it as a cautionary tale.
Blended Delivery: Mixing Modalities
Today, blended learning refers to the range of delivery options available to learning professionals, including classroom-based, instructor-led training; synchronous or asynchronous e-learning; portable technologies and on-the-job training. With so many al
Human Resources: Culture Stewards in High-Performing Companies
What creates high-performing companies? It’s a question every customer, investor and employee tries to answer, and one that academics and business theorists study and debate incessantly.
Learning Portals: Supporting Corporate Objectives
In today's Web-savvy world, the technology to develop user control offers the best opportunity for improved learning and productivity. That's a far cry from the prevailing approach of only a few years ago, and it says much about how we have evolved from i
Linking Learning Strategy to the Balanced Score Card
Initially introduced in the early 1990s as a way to help companies translate their corporate mission to all levels of an organization, the balanced score card has evolved into a strategic change management and performance measurement process.
Seven Best Practices CLOs Must Master
As the CLO's role has evolved, the expectations of learning leaders have grown, as well. Despite this growth, CLOs need to keep a close watch on their basic competencies. To achieve and maintain success, CLOs must master seven best practices.
Managing Director, Professional Development
BAI, the financial services industry’s leading professional organization, is seeking a Managing Director, Professional Development to lead our St. Louis based Professional Development Group. If you are a thought leader with significant experience in trai