Measurement
The overall performance of a business can be measured in a number of ways. Its success can be evaluated based on the organization’s training and learning programs, and its ability to adapt to change.
You can’t manage what you can’t measure: Ensuring that learning drives measurable business value
At IBM, we have developed a way to strengthen the link between learning and real business results. Based on business logic, the IBM Learning Effectiveness Measurement methodology establishes causal linkages between training initiatives and business result
Technological Considerations in Learning Analytics
Learning analytics technology can help learning leaders understand how to educate and develop the workforce, as well as the extended enterprise. Creating a blueprint for automation is key to designing an analytics system.
The Impact of Strategic Alliances
Business performance is only as good as the weakest link in your supply chain—between suppliers and customers. Cooperative alliances lead to timely delivery, the best new products and the most competitive market position.
Developing an Innovation Quotient
Innovation is the fuel that powers your business to new heights. Crafting a culture that supports organizational innovation will lead the workforce to reach beyond mere imitation to creatively drive your organization forward.
Bob Mann: Harmonizing Learning at UBS
UBS harmonizes its multiple lines of business through strategic objectives of client focus, entrepreneurial leadership and organic growth. Bob Mann, global head of learning and development, makes sure the workforce stays in tune.
Reuters: Bringing Learning Up to Date
Since 1851, Reuters has maintained its reputation as one of the fastest and most accurate media outlets around. Learning provides a widespread workforce with the skills needed to deliver the news.
The Changing Face of Simulations
Performance simulations can deliver dramatic results—from increasing customer satisfaction to decreasing the time needed to handle a help-desk call. As these tools evolve with technological changes, CLOs must adapt as well.
Reporting Results: Managing Measurement
The ability to provide valid measures of success for any learning program is key to achieving support for future initiatives. Knowledge training and assessment programs can provide data in multiple formats to transform learning business operations.
Stephen B. King: The Engine Behind Learning at Constellation Energy
As CLO for Constellation Energy, an energy supplier with a diversified fleet of generating units, multiple lines of business and customers in nearly three-dozen states and Canada, Stephen B. King must empower nearly 10,000 employees through learning.
Measuring Business Results Using Business Impact Analysis
Unless business leaders know how training benefits the business, they will continually decrease learning investments. Business impact analysis can help CLOs ensure their initiatives receive the dollars they need.
AT&T’s Golden Age of Training
Before the term “corporate university” was common, AT&T had one. Now that the telecommunications giant has merged with SBC, a former learning professional from the company takes a look back.