Measurement
The overall performance of a business can be measured in a number of ways. Its success can be evaluated based on the organization’s training and learning programs, and its ability to adapt to change.
Jane Hutcheson: Banking on a Learning Culture
Today’s learning must keep up with business demand and strategy. As vice president of learning and development for Toronto Dominion Bank Financial Group, Jane Hutcheson ensures education is a top-priority investment.
On Being a Chief Learning Officer
More companies are creating positions for senior-level learning leaders, but not all CLOs share the same roles. Here are the actions top-notch learning executives should take, and the issues they should consider.
Effective Learning: Blending Old and New Technologies
Advanced technology is designed to help streamline business and increase productivity. The challenge lies in training employees to use new tools. The best method is to implement blended learning.
Intellicare: Managing Patient Relationships Through Learning
It would be something if every enterprise had a staff of well-seasoned agents to give customers advice and keep them healthy. Even better, what if your enterprise was made up of a staff of trained agents–nurses–whose job is to keep patients healthy?
Developing Senior Management, Teamwork Impacts Bottom Line
There are several key ways for organizations to unite a senior management team and help an organization perform at full potential. Keith Ayers, president, Integro Leadership Institute, and an expert in organizational change and management issues, names fo
Performance-Based Simulations: Customizable Tools
The use of performance-based simulation learning tools to educate the enterprise is growing rapidly due to the decisive success rates of specialized, interactive content that teaches leaders high-level business acumen in a real-world, risk-free setting. C
Learning Economics: Balancing Time & Investment
Because my first degree is in economics, I have always been interested in the relationships between different variables. Learning organizations often use training investment level as a percentage of payroll (input variable) and the average number of train
Kathy Sutter: Creating a Balanced Toolkit for Learning
Office Depot offers endless rows of colorful pens, folders and gadgets designed to make working easier, more organized and efficient. A former schoolteacher for grades 4-8, Kathy Sutter, vice president of leadership development and global learning for Off
Grooming the Next CLO
Chief learning officers often play a significant role in the succession planning activities for an organization. However, some evidence suggests that CLOs are not succeeding in developing their own staff to take on top-level learning executive positions w
Torstar Corp.: Risk-Free Employee Development
Torstar Corp., a global media company with interests that include the Toronto Star and the popular Harlequin book-publishing line, has made simulation training a key part of its employee development offerings. Simulations, which allow for a significant le
Taking Simulations to the Next Level
Simulations are poised to be the next big thing in learning and development. According to industry research firm Gartner, 50 percent of enterprises will be using simulations to teach vital skills to their sales and customer support professionals by 2006.
Prince William County: Using E-Learning to Fulfill Development Plans
Following an overall budget reduction strategy that began in the early 1990s, Prince William County (PWC), Va., had to rebuild its training program almost from scratch. “Everybody across the country, at least in local government, dumped their training pro