Measurement

Measuring the value of an organization’s investment in learning continues to be one of the five most pressing challenges facing chief learning officers, according to a recent Online CLO Forum conducted by Accenture Learning. CLOs voiced the need to be bet

CLOs are pressured to justify their investments in learning. A CLO always has to answer the CEO’s questions: Why should we invest in this learning program, and how will it help us execute our strategy? And how can we measure the return on this investment?

Two things that have plagued the training industry include an absence of accountability to the businesses it serves and a lack of credibility with its various audiences. Two questions often raised are: How does one assess whether a user has learned someth

Ask whether there is a link between learning and retention, and most managers and human resources professionals will say, “Yes!” Ask them to describe that link, and most will tell you that well-designed and well-chosen learning enables people to understan

There is little debate that effective instructional content (instructional material) is the cornerstone of good online learning and other kinds of instruction, such as traditional classroom instruction, videos, CBTs and job aids. The challenge for CLOs is

One sign of the increasing impact and scope of corporate learning today is that CLOs are starting to focus on risk-mitigation strategies. Budgets are being scrutinized, and learning executives are being asked to show a clear return on investment. With inc

Cleveland-based KeyBank USA, a large bank-based financial services company with assets of around $84 billion, employs nearly 20,000 people. The Key Employee Development (KED) team’s focus on training led internal clients to turn to it expecting primarily

More and more companies today are realizing the value of workforce learning and development, reaping the return on investments into human capital. Ask chief learning officers to name the leading companies in the enterprise education movement, and it’s alm

More and more companies are turning to an outsourcing strategy for functions that do not directly contribute to mission-critical strategies that drive the success of the business.

Business performance and employee career plans ride on the relevance and validity of corporate learning programs. Valid corporate learning programs make learning assessment an ongoing part of training and an ongoing, fundamental part of your employees’ jo

British American Tobacco intends to corner the leadership position in the industry through skill, focus, strategy, responsibility and speed—with an unbeatable leadership force and extraordinary management.

Donald Kirkpatrick single-handedly delivered to the training and development community a way to formally evaluate an organization’s investment in learning way back in 1959. His four-level model has stood the test of time as being the cornerstone approach

A great complaint often heard at meetings of chief learning officers is the lack of involvement by senior executives in support of employee training programs, which leads directly to inadequate resources. How can this situation be reversed?

It’s certainly not a stretch to say flying is in Mike Barger’s blood. Not only is the JetBlue AirWays’ vice president and chief learning officer an experienced pilot himself, he also grew up near an airport, the son of a pilot and a flight attendant. Fact

Headquartered in Atlanta, Ga., Premiere Conferencing has a client base of more than 7,500 companies, including Hewlett-Packard, Intel, Merck and Novell, providing conferencing and collaboration solutions, including automated conferencing, operator-assiste