Articles by Patti P. Phillips

Here are the four questions we hear most often about the use of ROI in learning and development.

Take a fresh look at your performance management system as you manage remote employees.

Why are ISDs not designing virtual learning for application and impact?

The key to showing the value of your learning and development programs is to be credible with the data, assumptions and analysis. To establish that credibility, set a clear hypothesis connected to business impact, measure that impact data, and take a step to show the proof that you've made a difference.

Executives want to know: Is virtual learning working? Rather, are participants using what they’ve learned to ultimately make an impact within the organization?

When it comes to aligning soft skills with business measures, start with the “why.”

When it comes to delivering and measuring business results from your leadership development programs, hope is not a strategy, luck is not a factor, and doing nothing is not an option.

It’s a chilling question. But it stimulates some reflection: What are we doing to convince executives that L&D is contributing to the organization’s success — not just in a logical or intuitive way, but with actual data from trusted resources?

For many employees, the shift to full-time remote work as a result of COVID-19 was chaotic, confusing and disorganized, as there was little preparation for the transition. But what is the case for remote work post-pandemic?

To secure the support and funding that virtual learning needs, programs must deliver business results. Here are 7 steps to design virtual learning to deliver a positive ROI.

Learning is an intermediate step to the ultimate success that is needed by so many stakeholders. Here are a few powerful techniques to design virtual learning to deliver impact and ROI.

Here are 10 straightforward steps to complete an ROI forecast to build a better business case for an unanticipated learning program.

To survive and even thrive in the current economic downturn requires measuring the impact and ROI of your major programs to ensure these programs deliver the business results that executives and sponsors want and need. Here are 10 actions to take now.

Application without impact is just being busy.

Hint: It needs a new definition of success.