Articles by Patti P. Phillips

Avoiding the Curse of the Consultant

Simple steps ensure a consulting-based model delivers promised value and builds rather than harms your department’s credibility.

Let Design Thinking Drive Business Results

At every stage of the process, learning programs should be designed with the business result in mind.

Thinking Beyond a Seat at the Table

Operate as an effective business partner.

Calculating Success: The State of Human Capital Analytics

How are companies progressing in the field of human capital analytics?

CFO, Friend or Foe?

Learning and finance should not be at odds.

Conquer Your Fear of Results

Hope is not a strategy, luck is not a factor, and doing nothing is not an option.

Make a Credible Business Connection

Business results are the number one thing executives want to see from learning.

The Learning Budget Conundrum

Feed it executive-friendly learning scorecards.

To Deliver Results Start with Why?

Learning programs must be grounded in business.

Create an Executive-Friendly Learning Scorecard

Metrics can’t stop at the next level above the CLO. They have to appeal to the CEO.

7 Reasons to Measure Learning ROI

One big reason to measure learning? The boss wants it.

We Have to Stop Meeting Like This

Organizations are beginning to require evidence of results from all types of meetings and events. As with learning events, success requires not only that the conference provider pay attention to results but also that sponsors are engaged before, during an

What the Numbers Say

Measurement means numbers, yet there are many learning professionals who would rather change careers than deal with these pesky digits. But you don't need to be a mathematician to be successful in a world of numbers — it's not about how to &quot;d